Update 27-Nov-2008: In the end I stayed with rsync.net.
Today I’ve decided I’m fed up with my current backup provider, rsync.net. The service they provide is pretty solid, I’ve been using it for a few months now. The main reason I chose them at $1.80 per Gb instead of Amazon at around $0.30 per Gb is the support. They guarantee to have a real, live, intelligent engineer answer my questions. That’s worth more than a few bucks a month.
However, the service of late has been abysmal. As soon as my questions got beyond “How do I plug my computer in”, it took 5 days to get a response to tell me there’s a problem with their system, it should be fixed soon. Another five days later, and still no response to my question “Will you tell me when it’s working?”.
Given that the support I thought I was getting is apparently a myth, time to switch I think. I also discovered that they won’t automatically expand my account. So if I need more space, I have to email them to ask for it. Bah.
Goodbye rsync.net, I’m afraid it’s been a little disappointing.