Happy Cogs recently did some work on the admin upgrade for WordPress 2.5. Through them, I found the hosting company Media Template. The pitch was appealing. They seemed professional, personal, all the things you’d want from a hosting company. That is, until I started digging.
One of their virtual server products costs $150 per month, and includes 2Tb of bandwidth. Excess bandwidth is charged, per Gb, at $2.56. Or, if you pre-purchase 1Tb, at half that price, $1.28 per Gb. That means that your first 2Tb cost $150, while your next 1Tb would cost $1’310.72, or 17.5 times more than your first 2Tb (1’748% to be precise).
Astounded by this absurdity I contacted their sales team. I was expecting the response to be in line with their website. Intelligent, considered, rational. I was sadly disappointed. It felt like the typical, corporate, monkey follow order, response you’d expect from Hewlett Packard or some other Indian outsourced outfit.
Not content to let matters lie, I have started a campaign. I have described my outrage at GetSatisfaction. Then I posted it to digg. Now I’m posting it here. Then I’m going to email all the links to the CEO and see what happens. Maybe, just maybe, I’ll get an intelligent response. Otherwise, I’ll publicise the fact that their ticket system allows you to view the email addresses of people who contact them.