I have changed mail providers again. I’ve been with TuffMail for about 3 weeks now.
After my initial hassles with FuseMail, they came round. Pat and Henry were great. They got back to me after my scathing blog post, the issues were cleared up. All was well. I was all set to stay put.
I had a problem deleting mail. I use IMAP, so I’d mark the mail to be deleted (press delete). Then the message is still visible, but crossed out. It’s waiting to be “purged” or “expunged”. I’d hit Expunge (in Evolution) and some of my mail waiting for deletion would be deleted. But only some. Then I’d repeat the process several times, and eventually get rid of all the mail to be deleted.
At least twice during this process, other emails were also deleted. Messages that I had not marked for deletion. I noticed that two very important client emails disappeared. It rocked my faith in FuseMail and my email in general. It was a very unsettling feeling.
I contacted FuseMail support. Explained my situation. I even managed to find the message ids of the lost messages from my backups. The response was very friendly, but pretty useless. They essentially said they couldn’t reproduce the problem, and so couldn’t do anything about it. They didn’t have a Linux machine to test with Evolution.
So after a few weeks I finally made the switch to TuffMail. TuffMail is run by geeks. Every one of my suport emails has been answered by a guy called John Cano. I’m guessing he’s the man behind TuffMail.
His support sucks. Technically, he’s spot on, but his customer service sucks. It’s like asking for help on the #centos IRC channel. You’re expected to read the manual yourself, figure out what needs to be done, and then do it. Either I misunderstand John’s emails, ore they’re sarcastic at my expense. I’m assuming I misunderstand! 😉
But, aside from the geekyt support, the service is technically excellent. Spam filtering seems to be rock solid after I finally got it seup properly. I can create complex sieve rules to filter my mail (which I adore). I haven’t lost a single email. All seems to be well.
Can I recommend FuseMail? Honestly, probably not. If you’re not too worried about losing email, or if you don’t use Linux, maybe they’ll be ok. Personally, I can’t in good faith recommend them after my experience.
Can I recommend TuffMail? If you’re a geek and don’t need “friendly” support, sure. The service is technically great. The configuration options are plentiful. You can set it up just how you like it. If you’re not a geek though, and you want a friendly support desk, no, I can’t recommend TuffMail either.
So my search for a technically competent, Linux friendly, well supported email system continues. Recommendations on a postcard… 🙂