A very, very, very verbose article on how to ask smart questions in IRC / etc. Great for sending to n00bs! :-)
Live support product, starts from $15/mth or $99/yr for 1 operator, $60/mth or $400/yr for 10 operators. Includes download of Windows / Mac / Linux client.
Nabble provide a forum front end interface to mailing lists. This is the rsync (hosted by samba) mailing list. Searchable, very useful.
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