SolarHome.org – abysmal service

I’m researching solar technology. In my cyber travles I came across SolarHome.org. I spent some time on their site, it seemed big on sales technique small on useful information, but I compared some prices nonetheless.

Having found a potentially good deal, I took the time to write to them. I used the technical questions form on the site. Almost immediately, I received an auto-reply:

Thank you for contacting SolarHome.org Due to the volume of technical questions we have recently recieved we are unable to assist you. Please utilize the following free resources and again we apologize for not being able to help.

The message went on to link to the forum they operate and suggested I ask my question there. Feeling strong rage, I decided to call them and ask why the “contact our tech people” feature still existed on the site, if they did not, in fact, answer questions.

Their supposed “customer service” telephone number kept me on hold for a minute or two and then dropped me onto voicemail.

Next I wanted to email them, until I read this on the contact page:

We read every email we receive and follow up promptly if there is a match. Due to the quantity of inquiries we receive, we’re afraid we cannot answer emails for which there is no match.

WTF? A company that apparently doesn’t want to hear from me. Outrageous.

I’ll choose to give my business to Affordable Solar, Ben’s Discount Supply, or one of the many other solar equipment retailers.

Introducing Paradise Bay

The working name for the 30 acre property in Panama is Paradise Bay. I thought Frank’s resort was called Paradise Bay, which seemed like an apt name, but it’s actually Pacific Bay. So until we find the right name, Paradise Bay is what we’ll call it.

We travelled back and spent the day there on Wednesday. I took some GPS markers, so here’s the location Google maps (GPS coordinates 8.1741, -82.14224). Google have the best mapping data for the area. The point on the map is the likely site of the primary structure. The property includes the whole bay to the north and half of the bay to the south. I’m not sure how far back from the coast it extends, we didn’t reach the fence in our first day’s exploring.

Access

The only practical access to the property is by boat. It is possible to walk in, but the nearest dirt road appears to be 2-3km away. The property to the north is used for cattle farming, so there must be some sort of access. Within this property, the only trail runs east to west near the south end of the property, so overland access from the north would be difficult.

The nearest road accessible port is Boca Chic, about 11km to the north east. The road to Boca Chica is paved all the way from the Panamerican Highway. It’s less than 1hr on the motorbike from David, the third largest city in Panama. David is described as the second best shopping location in Panama, behind Panama City. There’s an airport in David with flights to Panama City and San Jose.

The deal

Frank, the owner of Pacific Bay Resort, also owns this property. The general outline of his proposal is thus. There are some 250 – 300 year old trees on the property. The property is currently unoccupied and so every so often, people will come and steal one of the trees. Frank wants to protect the trees and so he wants somebody to use the land. Before I knew anything about the property, I spoke about my vision to build a lodge as a place to make food and shelter people. Frank liked the idea, and in principle offered me the use of his land, for free, with a legally valid contract, in whatever configuration we decide. He suggested a 5 year term, with the option of 10 renewals.

I’m assuming the contract will include details of how the land is to be cared for. Which trees are to be protected, how much space can be developed, maybe how many structures can be built, and so on. We’ll break down these details later if we proceed.

Resources

There is some bamboo on the property. It’s quite mature and I think some of it is thick enough to be used for construction, if properly cured. There’s a lot of fallen wood and some driftwood on the beach. These could be used for a mixture of fuel and construction.

The soil seems to be rich in clay, and there’s plenty of sand on the beach. They could be combined to make adobe structures or flooring. There are a lot of pebbles on the beach which could be used for all kinds of pathways and floor coverings.

Infrastructure

Currently there is one cleared pathway on the property. The land is fenced around the perimeter and otherwise almost completely untouched. There is a year-round fresh water source on the property, along the southern border. I think the water is about 250m (750 feet) from the probable lodge location, and about 50m (150 feet) lower.

To live on the space we’d need some kind of sewage system, some source of electrical energy (most likely solar) and structures in which to live. I think the sewage will be fairly straightforward, we can start with simple pit toilets and drains. I think the most challenging, and likely the most costly, will be the solar system.

Structures

I really like the bamboo hooch idea. I think they could be great here. Some of the bamboo on the property looks like it would be big enough to build hooches. We could also build some adobe structures, but I think it might be overkill in a tropical climate.

I like the idea of using something like hennessy hammocks, especially to start with. They’re economical to purchase, fast to install, we have plenty of trees, and they don’t require flat or soft ground. Over time I can see the hammock berths becoming more luxurious with maybe pebble floors, improved roofing, expanded bug protection, etc.

The things that I’m most focused on right now are ways to build stairs, using what we have available, and flooring. I can see lots of options for walls and roofs, but I’m not as familiar with how to create clean, smooth, waterproof, durable floors. Given the slope we want to climb, I’m also thinking about different options to put in steps.

We didn’t take any new pictures on Wednesday, so I have no new photos to share. However, I’m very interested to hear about your ideas. I think I’ll write a series of posts on the different aspects of the project as I think about them. I’ll be grateful for any links, suggestions or other feedback you would like to share. Muchas gracias.

NYC to Ashford

Lucy and I left New York City yesterday headed for Ashford, Connecticut to meet Cuzin John. En-route we stopped in my third Portland in the United States. This was Portland, Connecticut rather than Portland, Maine or Portland, Oregon.

We arrived in Ashford around 4:30pm to visit Cuzin John. I met Cuzin Bob at a blueberry farm in Maine last week. Cuzin Bob suggested I’d enjoy meeting Cuzin John and told me a little about his place. John lives on 30 acres of land in north eastern Connecticut. They’re almost totally “off the grid” here. Solar and wind power, on-site sewage, well water. Most of their food is grown here on the land. It’s an amazing place.

I’ve learned lots about solar power, batteries, the pros and cons of wires, and more. I’m grateful to Cuzin Bob for the introduction and Cuzin John for his hospitality. I’ll write more on these topics in the future.

This afternoon we’re heading for Boston to stay with Emma and her merry band of roommates. We’ll probably head back towards New York City on Friday.

I just stepped outside and snapped some pics. Here’s a shot of the house nestling in the trees.

House nestling in the trees

Tthe solar array that powers the whole house year round, with a minimal assistance from a wind turbine.

Solar array

Now the front of the house with Lucy reading on the deck. On the right hand side of this picture you can see the solar water heating that provides all the hot water in summer and pre-heats the water in the darker months. To the left of that is a small gate with an outdoor shower where I washed this morning. Then the left most part of the house is a screen room, see the last picture below.

Front of the house

Here’s the view from behind Lucy looking out at the garden over the deck. The vegetable garden is the first enclosure and the second is the vineyard.

Lucy and the garden

Here’s the inside of the screen room. The windows are insect screens rather than glass, so the breeze blows gently through the whole room. It feels like it would be a wonderful place to sit in the summertime.

Screen room inside